Change mobile number in three steps, Axis Bank's new secure feature

Axis Bank has launched a new and secure feature for its customers, making it easier to update your registered mobile number. The bank launched this feature on its mobile app using Aadhaar face authentication, allowing customers to change their mobile number from the comfort of their homes.

This is the first such facility in the country

With this initiative, Axis Bank becomes the first major bank in the country to offer UIDAI's face authentication technology as a completely digital and DIY process. This will largely eliminate the need for customers to visit a branch.

Complete the work in three easy steps

1. Now it is very easy to update mobile number.
2. Enter new mobile number
3. Verify your identity with Aadhaar Face Authentication (Live Photo via AadhaarFaceRD App)
4. Enter the OTP received on the new number and confirm it.
5. This entire process is completed in a few minutes.

Special attention to safety

Face authentication technology ensures identity by matching a customer's live photo with the Aadhaar database, reducing the possibility of fraud. 

Additionally, transaction limits are defaulted for 24 hours after the number is updated, providing additional security.

Customers will get more control

Axis Bank says this move is part of its digital-first strategy, which aims to provide customers with a simple, secure, and reliable banking experience. This feature will allow customers to securely manage their account information themselves.

Help protect against digital fraud

The bank's Safe Banking ecosystem has also been further strengthened with this initiative. Features like Safety Center, Lock FD, and in-app OTP are already in place, helping customers protect themselves from rising digital fraud.

Banking sector